Contact Us

Email Us
Telephone Teller: 416-465-8251
Toll Free: 1-866-222-0630

We take our member relationships very seriously, if you have a member concern please click here.

Please note, extended hours of operation can be
available upon request. Please contact us to make arrangements.

Head Office                                   

2 Carlton Street Suite #810
Toronto, Ontario
M5B 1J3

Phone: 416-238-5606
Toll Free Number: 1-888-942-2522
FAX H/O: 647-689-3065
Monday - Friday
8:30 - 3:00


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Service Centre (Restricted Access)

500 Commissioners Street
Toronto, Ontario
M4M 3N7

Phone: 416-238-5606
Toll Free Number: 1-888-942-2522
FAX S/C: 416-542-2631
Monday, Tuesday, Thursday & Friday 8:30 - 3:00

Wednesday 8:30 - 4:00


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Gerdau Branch
(Restricted Access)

1 Gerdau Court 
Whitby, Ontario
L1N 5T1

Phone: 905-668-8811 ext 2329

Phone: 416-238-5606
Toll Free Number: 1-888-942-2522
FAX: 905-668-2807
Tuesday 12:00 - 4:30
Thursday 12:00 - 4:30

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Southlake Branch
(in Medical Arts Building at 581 Davis Dr.)

596 Davis Drive (Mailing Address)
Newmarket, Ontario
L3Y 2P9

Phone: 905-895-4521 ext 2503
Phone: 416-238-5606
Toll Free Number 1-888-942-2522
Fax: 905-953-5490
Monday - Friday
8:00 - 4:00


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Transportation Branch (Restricted Access)

By Appointment only

1070 Botanical Drive
Burlington ON

Phone: 416-238-5606
Toll Free: 1-888-942-2522
Fax: 647-689-3065

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Corporate Office (Restricted Access)

615 Davis Drive Suite 301
Newmarket ON
L3Y 2R2

Phone: 416-238-5606                
Toll Free: 1-888-942-2522
Fax: 647-689-3067

Monday - Friday
8:30 - 3:00

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Staff Listing and Contact

Diane Kocet AMP, A.C.U.I.C,  B.A. Chief Executive Officer
Dahlia Billingsley AMP, A.C.U.I.C Operations Manager / Compliance, Member Experience and Security Officer
Mark McDonald AMP, F.C.U.I.C. Financial Services Manager / Technical Support, Health and Safety Representative
Malgorzata (Gosha) Gaus CGA Risk and Financial Manager             
Marylyn (Beth) Wallace F.C.U.I.C. Clearing and Payroll Administration Officer         
Nicole Lake F.C.U.I.C. Marketing Operations / Member Relations Coordinator/ Privacy and Anti-Spam Officer
Cori Andrade Financial Services Administrator  
Kokilan Maheswaran Financial Services Coordinator / Deputy Compliance Officer
Sarasvati (Sara) M. Maharajh Supervisor,Wealth & Estate/Member Service/Deputy Privacy Officer
Louis Christidis Relationship Coordinator                       
Stacie Matthews Member Service Representative/Administration Representative

Avanti Dhamale

Member Service Representative/Administration Representative

Christopher (Glen) Smith

Financial Services Officer

Judith Ward


Call Centre  
Paolo Dorazio Member Service Professional
Siobhan McCully Member Service Professional
Mara Hohenwarter Member Service Professional

For any member concerns or problems, please click here.