Interac Flash®Debit Cards

As of October 4th 2016, new cards issued by The Energy Credit Union come with Interac Flash® capability. As your debit card expiry date nears, you will receive a new card with the ability to "tap and pay" for small purchases, without having to insert your card or enter your Personal Identification Number (PIN). If your expiry date is further in the future and you would like to take advantage of this free and convenient service, please contact the CU to order your contactless Interac Flash® card. Members who do not want the contactless Interac Flash® service on their card are free to opt out by letting the CU know in writing that they are choosing to opt out. Please note that due to the extensive administration required to have the contactless feature removed from your contactless card, opting out of this service will result in a per- card fee.

Benefits of Interac Flash®
  • Speed and convenience of moving through the purchase transaction Ideal for small purchases
  • Not having to enter your confidential PIN where others could see it
  • Your card never leaves your hand

Using Your Card to Pay

First, the store's point-of-sale terminal must accept this form of contactless payment. Look for the contactless logo  on the device screen or simply ask the business if they accept Interac Flash®. Then follow these steps:
  • Tap your card against the terminal's screen, or hold it no more than 4 cm away.
  • A beep and/or an approved message on the screen will indicate that your transaction has been completed.
  • The purchase will automatically be deducted from your primary chequing account.

Security Measures Implemented with Interac Flash®
  • The contactless feature can't be used for more than $200 in purchases in a row. Once that limit is reached, your PIN must be used. This resets your limit, and you can again use Interac Flash® for your purchases. A limit is placed on how large a purchase can be made at any one time. - up to $100
  • From time to time, a point-of-sale terminal will randomly disallow the use of the contactless method for the transaction, and prompt you to insert the card and enter your PIN. This ensures that the rightful card owner is using the card.
  • Interac Flash® uses secure chip processing and a secure RF smartcard technology with exclusive functionality and security. Each transaction is unique and encrypted, thus unable to be copied. No personal information is ever sent in a transaction, only an encrypted payment code to complete your transaction.
  • Additional information on security and the Interac Zero Liability policy can be found on the Interac® website.
  • If you would like to opt out of the contactless service, you can at any time by letting the CU know about your request in writing.

CHANGING YOUR PIN on your NEW Branded Energy cu ATM card.

If you forgot your PIN or would like to change your PIN, please follow the two-step process below for selecting a new PIN.


1.   Call 1.844.788.2725 to change your PIN.

2.   Activate your PIN at a merchant or at an ATM by completing one of the following actions:

      (This is an additional security measure to ensure that your new PIN is authorized.) 

  • When you first use your card to make a purchase, you will be required to enter your new PIN three times to trigger your PIN activation. The first time you enter your PIN, the machine will advise that your PIN is invalid. You must repeat this step two more times. On the third time, the PIN will be authorized and your transaction approved. As part of the approval process you may be asked by the merchant to provide a signature on the sales slip. Your new PIN will then be activated.


  • Perform a single cash withdrawal at any financial institution ATM to activate the PIN. Please note that fees may apply.

CHANGING YOUR PIN ON YOUR older version Credit union ATM CARD starting with numbers 62944 and 507600 

To change your PIN, go to a participating credit union branch with Chip & PIN capabilities with two pieces of identification.

Please contact us by phone at 416-238-5606 or by email at [email protected]  so that we can make sure you are provided with our most up to date and secure ATM card. 

If you have the New Energy CU branded ATM card, come to an Energy CU branch to change your ATM PIN or you can find another participating CU close by at the following link: and you can change their ATM PIN in branch there, or at any Exchange or Acculink Machine


Here are some FAQs